Evaluation of the Military OneSource Call Center in Select Groups of Callers

Evaluation of the Military OneSource Call Center in Select Groups of Callers

By Erika Litvin BloomLisa H. Jaycox, Thomas E. Trail, Allyson D. Gittens, Grace Gahlon, Steven R. Dickerson, Ammarah Mahmud,

Publisher: RAND Corporation

Imprint: RAND Corporation

The authors evaluate call quality, call outcomes, and caller satisfaction for the Military OneSource call center for military personnel and their families. They provide recommendations for operations and identify areas for future study.

$19.00

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