Meet Our Staff

Publisher Services
Credit, Collections, Cash Flow and Reports—The NBN Financial Management Force
Another distinctive aspect of NBN’s client services is its assumption of responsibility for all collections, disbursements, and bad debt. Publishers are paid on time; we don't wait for accounts to pay first. Our guaranteed payment plan gives publishers a healthy and consistent cash flow year round; we take pride in never having made late payments to our clients. NBN’s monthly reports to publishers include sales, returns, backorders, inventory levels, complimentary copies, and damaged books—critical sales and inventory management tools for publishers.
Jeff Harris Jeff Harris
jharris@nbnbooks.com
Vice President of Credit and Collections, Jeff Harris, former Credit and Collections Director of Houghton Mifflin, and his 16 person staff in Blue Ridge Summit, manages all credit and collections activities.
Tom Hunt Tom Hunt
thunt@nbnbooks.com
Director of Publisher Accounting, Tom Hunt brings over 20 years of accounting experience to NBN. Tom takes seriously his role as ombudsman for NBN's client publishers working closely with Chip Franzak, CFO and Jeff Harris, Vice President of Credit and Financial Analysis. Tom and his staff are responsible for seeing that all the accounting reports are sent out timely and accurately and that publishers are paid properly and on time.
Our state-of-the-art Facility Delivers the Goods—The NBN Distribution Force
NBN's distribution center is housed in our nearly 200,000 square feet of warehouse and administrative space staffed by dedicated members of the NBN Distribution Force who make "just in time," on time delivery, every time. NBN's continuing multi-million investments in its computer and telephone systems and in its state-of-the-art facility just 75 miles northwest of Washington, DC, in Blue Ridge Summit, PA, has reaped handsome dividends for our publisher clients. Our Advance Shipping Notification (ASN) and high-tech distribution and transportation systems get the products out fast ... and right. Inventory management at NBN means "no surprises" when it comes to new title set-up and inventory control, order flow, and out-of-stock early warnings.

Distribution & Customer Service
Al Patterson Al Patterson
apatterson@nbnbooks.com
Vice President of Distribution, Al Patterson supervises the timely and accurate picking, packing, and shipping of orders, as well as the receiving, storing, and processing of all publisher titles.
Carla Quental Carla Quental
cquental@nbnbooks.com
Meg Phelps Meg Phelps
mphelps@nbnbooks.com
NBN's Customer Service Force in Blue Ridge Summit is headed up by Carla Quental, Vice President of Customer Service and Inventory Management, and Meg Phelps, publishing industry veterans who supervise the processing of more than 4,500 active customers including major national accounts and thousands of independent bookstores around the country. NBN also provides an (800) telephone number and credit card processing for customers to order publishers' books ... at no additional cost to the publishers.
Karen Mattscheck
kmattscheck@nbnbooks.com
Karen Mattscheck under Carla's supervision oversees the Inventory Management Force which is responsible for managing the flow of inventory between publishers and NBN Distribution Center. As the link between publishers and NBN's warehouse, Inventory Management tracks stock levels, monitors releases of new titles and coordinates re-stocking of backlist titles.

Print Shop
Ed Evans Ed Evans
eevans@nbnbooks.com
As another service for clients, NBN operates a direct mail printing and letter shop in its distribution complex, giving publishers a cost-effective option for producing catalogs and direct marketing pieces. Managed by Ed Evans , who has a wealth of experience with Tab/McGraw-Hill, the print shop offers mailing and related services at competitive prices for NBN clients.